2019 Studio Policies

Welcome and thank you for choosing Contreras Music.
 
The following is a document outlining our policies, we have done our best to keep it simple.

Lesson Slot Times and Cancelation Policy 

1. Lesson times are booked on a regular weekly basis, unless you have purchased individual lesson packs - $55 per lesson.
2. Cancellations due to emergency circumstances (such as illness) must be requested via our online request page with a MIINIMUM 24 HOURS NOTICE. These then need to be made up sometime within the teacher’s weekly time slot. You can not roll these as credits into any new month or pack.
3. Cancellations due to foreseen circumstances (such as public holidays, vacations, trips, etc.) must be communicated PRIOR TO THE START OF THE MONTH. Once your invoice has been sent it cannot be amended.
4. Students may reschedule up to 2 Lessons per term (10 weeks), however any cancellations must be done within the aforementioned minimum time frames, and lessons made up respectively.
5. Cancellations which breach these conditions (e.g. cancelling within 24 hours, failing to attend or cancelling lessons) will incur the LOSS OF LESSON FEES. Please note that this condition is due to the fact that our educators plan ahead for your lessons, travel considerable distances and always show up to the agreed lesson time and location. Hence they must be PAID for their time and efforts.
6. If the student is late to a lesson, the teacher will wait and teach the student for the remaining portion of the lesson time slot. Therefore please Plan for any traffic, bad weather, and other variables, and do your best to Arrive 5 minutes prior to your booked lesson time.

Paying Lesson Payments

1. All lesson tuition costs are to be paid Up FRONT on the 1st day of the month. Please set up a regular transfer on your online banking for the 1st of every month to ensure effective and prompt payment. We will always strive to be flexible and understanding, however in the end we do appreciate your cooperation with this.
2. A grace period of up to 3 Days will be extended during our initial period of this new billing cycle, however lesson fees which are not paid on time may result in the loss of your booked lesson slot. Subsequent delays in payment may incur LATE FEES.

 
Loss of folder/practice books/materials

1. Any materials, equipment or instruments lost or broken by a student will need to be Replaced at the original cost. So please take care of the studio, instruments, folders, books, sheet music and any other items.
2. If you need any music or method books, your teacher will be more than happy to purchase these for you, however they must be Paid for in Full BEFORE the teacher can give them to the student.

 
Refunds

1. Unfortunately, once a membership has been purchased, we do not offer refunds, exchanges or roll overs due to any circumstances. 
2. Should you wish to discontinue lessons, please let the studio know via email and well within the minimum time frames. Please do not ask any of the teachers or other staff for refunds as these are not permitted.

We hate to be overly serious, but if we all play our part, we can focus more on the actual music, and less on the fidgety fine print!

​Contreras Music 2018